Return & Refund Policy

GMD Returns & Refunds

Not quite right? No worries, we’re here to help! If your GMD order isn’t the perfect fit, you can return it within 30 days from the date your order was fulfilled.

✅ What You Can Return

  • You’re welcome to return eligible items if:
  • The fit wasn’t what you expected
  • You changed your mind
  • You received the wrong item
  • There’s a fault or quality issue

Items must be:

  • In original, unworn condition
  • Unwashed and scent-free
  • Free from marks, pet hair, or name labels
  • Returned with original tags/packaging where applicable

We reserve the right to reject any return that doesn’t meet these standards upon inspection.

🚫 What Can’t Be Returned

We’re unable to accept returns on:

  • Final sale or clearance items
  • Personalised or custom-made/made to order club leotards/items (unless faulty)
  • Undergarments, socks, body glue, earrings or stockings (for hygiene reasons)

💸 Return Options

You can choose from:

  • Store Credit (minus shipping costs)

  • Refund to original payment method (minus shipping costs)
    Please note: Orders paid via Afterpay are only eligible for store credit unless the item is faulty.

🔁 Exchanges – How They Work Now

We no longer process direct exchanges.
If you want a different size or item:

  1. Submit a return via our Returns Portal
  2. Choose store credit or refund
  3. Hop back online and purchase the correct item, it will be processed as a new order and shipped ASAP for you

📦 Return Shipping

  • Return postage is covered by you (unless your item is faulty or sent in error)

  • Original shipping costs are non-refundable

  • We recommend using tracked postage, we can’t be responsible for lost returns

🔧 Faulty or Incorrect Items

We’re so sorry if something’s not right.
If your item is faulty or you were sent the wrong product, we’ll cover return shipping and arrange a replacement or full refund.

Email us at hello@gmdirect.com.au with your order number, photos, and a quick description, we’ll take it from there.

📮 Ready to Return?

Start by submitting your return online:
👉 Returns Portal

From there, we’ll walk you through the next steps.
Please don’t send items back without lodging your return first, we need to authorise the return before it comes our way!

Need Help?
📧 hello@gmdirect.com.au
📞 (07) 3245 2813
📬 Returns can be sent to:
GMD RETURNS
PO BOX 4119
GUMDALE QLD 4154

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