Returns Policy

General Information
We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Eligibility for Returns

• Returns are accepted within 14 days of order delivery date, or from the date that the items were purchased in-store.
• Items must be unworn, unwashed, and in their original condition with all tags attached. This incluses no makeup/tan/pet hair. 
• Final sale items, including sale and discounted items, are not eligible for returns or exchanges.

Undergarments and Personalised Items

• Due to health and hygiene reasons, undergarments are non-returnable and non-refundable.
• Personalised or custom-made items are also non-returnable and non-refundable. Please ensure all details are correct before placing your order.

Event Merchandise

• Merchandise purchased from events cannot be returned or exchanged for change of mind, wrong size, or incorrect items after the event has passed. All sales are final.

Return Process

• To initiate a return, please contact our customer service team at hello@gmdirect.com.au /  (07) 3245 2813
• For in-store purchases, please bring your receipt and item to our store location (17/29 Moreton Bay Road, Capalaba QLD 4157).

Refunds

• Refunds will be processed to the original payment method once the returned item is received and inspected.
• Please allow 2-5 business days for the refund to appear on your account.

Exchanges

• Exchanges are subject to availability. If you wish to exchange an item, please email our team at hello@gmdirect.com.au to arrange.
• You will need to include an appropriately sized postage paid satchel, for the new item to be returned to you in. Take note of the tracking info.
• We recommend using a tracked service for all returns, as GMD are not liable for any lost or missing parcels that are in return
• Alternatively, you can post the item back for a refund & re-purchase new items online.

Shipping Costs

• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
• Exchanges must include an appropriate sized postage paid satchel, that your exchanged item can come back to you inside.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately with photos and details. We will provide instructions for returning the item and offer a replacement or refund.

Contact Information

• For questions or to start a return, please reach out to our customer service team at hello@gmdirect.com.au, or (07) 3245 2813.